- IT management disconnected from Sábat, leaving time to meet other business needs.
- Count on certified IT specialists to manage your systems and solve problems of any nature in the area.
- Work with proactive and innovative experts to maintain your systems, giving the necessary recommendations on how to improve your infrastructure.
- Rapid Incident Assistance (SLA)
- Infrastructure health status reports
- Dedicated customer specialists
This service provides high quality support, giving the customer the peace of mind that their IT assets will be safe, our attention is especially good in terms of the SLA (level of attention), because, as we handle incidents quickly and dynamically, the objective is ensure that our customers’ systems remain in optimal condition to ensure their daily operation.
In the initial stage, the scope of the components that will be included to carry out maintenance and improvements in the infrastructure is defined.
The service is offered both remotely and at the client’s offices. Service times depend on how they are defined when contracting the service.
The Sábat team may be outsourcing or contracting on demand with an associated hour package. In addition, the package hours can be used for general infrastructure checks, providing a weekly and/or monthly report.
Depending on the need, employees with different levels of knowledge will be available.
